Returns and Complaints

Filing a Complaint

To file a complaint, please follow the steps below:

1. Return / Complaint Form

Fill out the return or complaint form and attach it to the shipment. The document should include the following information:

• first and last name,
• e-mail address or correspondence address,
• phone number,
• product number and reason for the complaint,
• date of purchase,
• date the defect occurred.

2. Returning the Product

When filing a complaint, please return the product together with all its accessories and a copy of the purchase invoice.

3. Shipping

Please send the product being complained about to the following address:

Royal Vision Anna Ryba
ul. Ciasna 14
43-300 Bielsko-Biala

Returning Goods

In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the purchased product, fill out the appropriate declaration and send it to our address together with the returned product or products.

Please also include with the package containing the declaration and the returned product(s) all accessories received with them, as well as the receipt or invoice.

Detailed complaint rules are set out in the Terms of Service.